Banking Support, Your Way.
Welcome to CarterConcierge! — a smarter, more convenient way to connect with Carter Credit Union.
Whether you prefer face-to-face service, quick chat support, or phone assistance, CarterConcierge brings together three powerful tools designed to serve you how and when you need us.
One Experience. Three Ways to Connect.
CarterConcierge! is designed to give you flexibility, efficiency, and trusted service — whether by video, chat, or phone.
Because at Carter Credit Union, we’re committed to making banking easier, faster, and more personal than ever before.
Video Banking with a Personal Touch
Need real help from a real person — without visiting a branch? CarterLIVE! connects you face-to-face with a Carter team member through secure video banking.
With CarterLIVE!, you can:
- Open accounts
- Apply for loans
- Ask questions about your accounts
- Receive personalized support
It’s the branch experience — wherever you are.
Video Calling
Start A Video Call
It’s simple to get started. Download the app. We look forward to seeing you on CarterLIVE!
Download our App
Smart Chat. Real Support.
CarterCHAT! combines the speed of AI with the care of our team. Start by chatting with AI-powered Carter for quick answers, account information, and simple requests.
Need more help? You’ll seamlessly connect with a live Carter team member.
With CarterCHAT!, you get:
- Fast answers 24/7
- Secure messaging inside online & mobile banking
- Easy transfer to a live agent when needed
Convenience meets personal service.
Talk to Carter by Phone
Prefer to call? CarterCONNECT! brings AI-powered support to your phone experience.
Simply speak to Carter to:
- Get answers to common questions
- Access account details
- Complete simple transactions
- Reduce wait times
If your needs require personal assistance, you’ll be quickly routed to a Carter team member.