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Careers

Carter Credit Union believes in building relationships with our members and with our employees. We are continually seeking enthusiastic, motivated individuals to join our growing team. We offer our employees a safe environment that fosters self development, career advancement, and success within our credit union. Our ten branches are located in Springhill, Minden, Shreveport, Bossier City, Coushatta and Mansfield, Louisiana, Fort Worth, Texas and Magnolia, Arkansas. We appreciate your interest in employment at Carter Credit Union and look forward to reviewing your qualifications.

Job details

  • Salary: $17.75 - $22.75 an hour
  • Job Type: Full-time
  • Number of hires for this role: 1
  • Schedule: 8 hour shift (Monday to Friday)
  • Physical Settings: Office 

Qualifications

  • High school education or equivalent (required)
  • Required Knowledge: Credit Union member service standards. Basic knowledge of financial services environment. Knowledge of basic department structure and information flow.
  • Experience Required: General office experience helpful. Previous phone service experience preferred.
  • Skills/Abilities: Organized with strong attention to detail. Good interpersonal and public relations skills. Cooperative and willing to assist others. Ability to read, write, and speak English clearly. Ability to input data on a computer keyboard and operate office equipment. Excellent oral and written communication skills. Excellent telephone manners and business techniques.

Full Job Description

The Consumer Loan Processor/Clerk provides dual support to branch staff and centralized underwriting by processing approved loan applications, completing all required documentation, and preparing and processing title and lien documents to transfer ownership or registering the credit union's interest in personal property used as collateral. This position ensures all loan paperwork and title filings are accurate, complete, and submitted to the appropriate agencies in accordance with credit union policies and applicable law.

ESSENTIAL FUNCTIONS AND BASIC DUTIES (Primary or most important functions performed in this position in order of priority.)

Assumes responsibility for effective performance of all assigned loan processing and title clerk functions:

  • Process loan requests according to CCU policies and procedures.
  • Verify that all loan documents have been properly signed (loan agreements, lien documents, insurance) and are complete.
  • Prepare tax and title documents to transfer ownership of property or register the credit union's lien on collateral, including vehicles and other consumer moveable property.
  • Submit title and lien documents to the appropriate government office (e.g., Department of Motor Vehicles, Clerk of Court).
  • Verify that funds have been collected on loans before processing titles; confirm any outstanding balance owed.
  • Ensure accuracy of all documentation, double-checking critical data such as VINs, member names, and addresses.
  • Establish and maintain a tracking file of incomplete items requiring regular follow-through; contact members until all paperwork is complete.
  • File all documentation with the appropriate parish, state, or federal agency to protect the credit union's interest.
  • When all paperwork is complete, file in the member's master file.
  • Process and mail documents to appropriate agencies.
  • Perform general clerical tasks such as filing, data entry, and copying.
  • Keep supervisor or lead processor informed of area activities and any significant problems.
  • Keep work areas clean and organized to always maintain a professional appearance.
  • Adhere to all compliance laws, regulations, and established Carter CU policies and procedures, including BSA and Anti-Money Laundering requirements.
  • Seek opportunities to enhance skills and value to the credit union and make suggestions for improvements.
  • Maintain a working knowledge of Carter Credit Union's operational policies and procedures, by-laws, organization, and philosophy.
  • Assist in any area as directed by supervisor.
  • Follow and uphold the Carter Core Values

BENEFITS

(waiting period may apply)

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off

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Carter is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, sex, age, religion, national origin, disability, veteran status or any other protected status where otherwise qualified.