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Careers

Carter Credit Union believes in building relationships with our members and with our employees. We are continually seeking enthusiastic, motivated individuals to join our growing team. We offer our employees a safe environment that fosters self development, career advancement, and success within our credit union. Our ten branches are located in Springhill, Minden, Shreveport, Bossier City, Coushatta and Mansfield, Louisiana, Fort Worth, Texas and Magnolia, Arkansas. We appreciate your interest in employment at Carter Credit Union and look forward to reviewing your qualifications.

Job details

  • $60,000 to $70,000 per year
  • Job Type: Full-time
  • Number of hires for this role: 1

Qualifications

  • Bank or Credit Union Manager: 5 years (Preferred)
  • Bachelor's Degree (Preferred)

Job Description 

Provides outstanding service to our members by managing the daily activity of the branch ensuring credit union policies and procedures are followed and members are served professionally. The manager is responsible for achieving assigned branch loan and member service goals, and operating within a budget plan. The manager also ensures that each member contact builds relationships between the member and Carter Credit Union. The manager is responsible for promoting the credit union in the community, at Chamber events and by conducting various business development activities as needed. Acts in other roles in the branch when necessary.

BENEFITS

(waiting period may apply)

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Paid time off

Company's Facebook page:

Job details

  • Salary: $17 - $19 an hour
  • Job Type: Full-time
  • Number of hires for this role: 1
  • Schedule: 8 hour shift (Monday to Friday)
  • Physical Settings: Office 

Qualifications

  • High school education or equivalent (required)
  • Customer service: 2 years (required)
  • Working in a bank or credit union: 1 year (required)

Full Job Description

The Branch Concierge is responsible for managing and directing branch traffic flow, proactively engaging members, and bringing the Carter Brand to life. This role identifies service and product needs. This role acts as the first touch point and is expected to assist and provide members with their inquiries in an accurate, professional, and timely manner. The role is expected to provide members and potential members with an exceptional experience during the visit.

ESSENTIAL FUNCTIONS AND BASIC DUTIES (Primary or most important functions performed in this position in order of priority.)

  • Manages lobby traffic as well as assisting members with ITM transactions and the internet cafĂ©
  • Creates an outstanding experience through great conversations with members and potential members. Greets internal and external members with prompt, efficient courteous and professional service
  • Maintains the lobby area and ensures supplies are adequately stocked.
  • Ensure member areas are actively utilized, functional, clean, and well organized.
  • Demonstrates comprehensive knowledge of and educates members on self-serve conveniences including online banking, bill pay, ITMs, mobile deposit, etc.
  • Assists members with non-lending products and services offered by Carter Credit Union. These include but not limited to checking, savings, money market, CDs, IRAs, bill pay, all gift/travel cards, safe deposit boxes and debit cards.
  • Identifies member's spoken and unspoken needs. Effectively recommends appropriate products and services to meet those needs.
  • Initiative to develop and apply sales and service skills
  • Ability to serve as the Safe Deposit Box Custodian, handle inquires and help members access boxes
  • Ability to assist members with their accounts on the lobby iPads.
  • Maintains a thorough knowledge of all primary deposit and lending products and services. Cross-sell products and educate members on the use of remote services.
  • Ability to assist in balancing the ITMs.
  • Ability to assist with night drop deposits and vault verifications.
  • Interact with diverse members and colleagues
  • Work in a busy, commercial and target-driven environment
  • Assist in any area as directed by supervisor
  • Seek opportunities to enhance skills and value to the credit union and make suggestions for improvement.
  • Have a working knowledge and understanding of CFCU’s operational policies and procedures, bylaws, organization and philosophy.

BENEFITS

(waiting period may apply)

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off

Company's Facebook page:

 

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Carter is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, sex, age, religion, national origin, disability, veteran status or any other protected status where otherwise qualified.