Carter Credit Union believes in building relationships with our members and with our employees. We are continually seeking enthusiastic, motivated individuals to join our growing team. We offer our employees a safe environment that fosters self development, career advancement, and success within our credit union. Our ten branches are located in Springhill, Minden, Shreveport, Bossier City, Coushatta and Mansfield, Louisiana, Fort Worth, Texas and Magnolia, Arkansas. We appreciate your interest in employment at Carter Credit Union and look forward to reviewing your qualifications.
Job details
- $50,000 to $60,000 per year
- Job Type: Full-time
- Number of hires for this role: 1
Qualifications
- Bank or Credit Union Manager: 5 years (Preferred)
- Bachelor's Degree (Preferred)
Job Description
Provides outstanding service to our members by managing the daily activity of the branch ensuring credit union policies and procedures are followed and members are served professionally. The manager is responsible for achieving assigned branch loan and member service goals, and operating within a budget plan. The manager also ensures that each member contact builds relationships between the member and Carter Credit Union. The manager is responsible for promoting the credit union in the community, at Chamber events and by conducting various business development activities as needed. Acts in other roles in the branch when necessary.
BENEFITS
(waiting period may apply)
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
Company's website:
Company's Facebook page:
Job details
- Job Type: Full-time
- Salary: $14 - $15 per hour
- Number of hires for this role: 1
- 8 hour shift (Monday to Friday)
- Physical Settings: Office
Qualifications
- High School or equivalent (Preferred)
- Working in a bank or credit union: 1 year (Required)
- Customer Service: 2 years (Required)
Full Job Description
The Branch Concierge is responsible for managing and directing branch traffic flow, proactively engaging members, and bringing the Carter Brand to life. This role identifies service and product needs. This role acts as the first touch point and is expected to assist and provide members with their inquiries in an accurate, professional, and timely manner. The role is expected to provide members and potential members with an exceptional experience during the visit.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
(Primary or most important functions performed in this position in order of priority.)
- Manages lobby traffic as well as assisting members with ITM transactions and the internet café
- Creates an outstanding experience through great conversations with members and potential members. Greets internal and external members with prompt, efficient courteous and professional service
- Maintains the lobby area and ensures supplies are adequately stocked.
- Ensure member areas are actively utilized, functional, clean, and well organized.
- Demonstrates comprehensive knowledge of and educates members on self-serve conveniences including online banking, bill pay, ITMs, mobile deposit, etc.
- Assists members with non-lending products and services offered by Carter Credit Union. These include but not limited to checking, savings, money market, CDs, IRAs, bill pay, all gift/travel cards, safe deposit boxes and debit cards.
- Identifies member's spoken and unspoken needs. Effectively recommends appropriate products and services to meet those needs.
- Initiative to develop and apply sales and service skills
- Ability to serve as the Safe Deposit Box Custodian, handle inquires and help members access boxes
- Ability to assist members with their accounts on the lobby iPads.
- Maintains a thorough knowledge of all primary deposit and lending products and services. Cross-sell products and educate members on the use of remote services.
- Ability to assist in balancing the ITMs.
- Ability to assist with night drop deposits and vault verifications.
- Interact with diverse members and colleagues
- Work in a busy, commercial and target-driven environment
- Assist in any area as directed by supervisor
- Seek opportunities to enhance skills and value to the credit union and make suggestions for improvement.
- Have a working knowledge and understanding of CFCU’s operational policies and procedures, bylaws, organization and philosophy.
SKILLS/ABILITIES:
- Excellent verbal and written communication skills to effectively communicate in the English language; ability to exercise confidentiality and good judgement
- Excellent interpersonal skills, ability to analyze and identify member needs, and the ability to handle multiple tasks
- Willingness to be observed, coached and trained
- Ability to work effectively in a team environment'
BENEFITS
(waiting period may apply)
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life Insurance
- Paid time off
Company's website:
Company's Facebook page:
Work Remotely: No
Job details
- Salary: $14.00 - $17.00 per hour
- Job Type: full time
- 8 hour shift, Monday to Friday
- Bonus opportunities
Qualifications
- High School or equivalent (preferred)
- Cutomer Service: 2 years (required)
- Working in a Credit Union or Bank: 2 years (required)
Full Job Description
The primary responsibility of the position is assist members in making loans and or establishing membership with the credit union by taking applications, processing approved applications, completing all necessary forms. Provides a variety of transaction services to members and promotes credit union products and services that would assist the financial growth of the member. May process teller transactions and balance cash drawer daily.
BENEFITS (waiting period may apply)
- 401(k)
- Employee assistance program
- Paid time off
- Dental Insurance
- Health Insurance
- Life Insurance
Company's website: cartercu.org
Company's Facebook page: https://www.facebook.com/CarterCreditUnion/
Work Location: in person
Job details
- Salary: $14.50 to $17 an hour
- Job Type: Full-time
- 8 hour shift
- Monday thru Friday
- Weekend availability
Qualifications
- High school or equivalent (preferred)
- Banking: 2 years (required)
- Customer Service: 1 year (required)
- Call Center: 1 year (required)
Full Job Description
This position is the primary contact a member has with the credit union. This contact may be by phone, in person or through interactive teller machine technology. ITM Agent will provide engaging member centric service to our members virtually, via video. The bilingual ITM Agent will assist members with financial transactions, providing member support via telephone, and email, resolving account and loan-related issues as needed, identifying and making sales referrals and assisting members in enrolling in and/or ordering various credit union products and services. When problems or questions arise, this position is responsible for initiating resolution. The ITM Agent effectively assists members via ITMs located at multiple locations. This position takes complete ownership of the members needs while meeting the credit unions standards.
BENEFITS
(waiting period may apply)
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
Company's website: cartercu.org
Company's Facebook page:
Work Remotely: No
Job details
- Salary: $37,500 to $50,000 a year
- Job Type: Full-time
- Number of hires for this role: 1
- 8 hour shift
- Monday thru Friday
Qualifications
- Associate Degree (Preferred)
- Financial Institution: 3 years (Preferred)
- Commercial Loan: 1 year (Preferred)
Full Job Description
Position requires frequent interaction with members, department staff and management. Prepare or coordinate documentation and forms for business loan transactions. Maintain MBS files and obtain support documents for loan servicing on an annual or as needed basis from MBS members.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
(Primary or most important duties performed in this position in order of priority.)
- Performs various loan administrative and servicing duties including answering borrower’s questions, routing applications, data entry, processing loan payments, monitoring insurance requirements, and reporting.
- Monitors and maintains records for such programs as budgets, work plans, schedules and projects; prepares, types, and processes forms such as those needed for office supplies, expense reports, time sheets, and other related forms.
- Answers incoming calls to department staff, representing department or credit union in a professional manner; relays messages; transfers calls to appropriate person for assistance; receives and refers visitors and telephone calls; responds to routine requests for information and refers more complex requests to appropriate staff members.
- Uses computer systems to assist department or in activities such as preparing reports and budgets. May store/manipulate data through various software programs, spreadsheets, and databases. Composes basic correspondence on well-defined matters.
- May be directed to respond to routine correspondence not requiring manager's attention; sets up and types reports following prescribed formats.
- Ensures all requirements are met prior to closing and assists the Loan Officer in coordinating the date, time and place for the loan closing.
- Assembles and compiles documents for closing, such as insurance forms, loan forms, and flood certificates.
- Examines loan applications and closing documents for accuracy and completeness.
- Follow credit union compliance procedures to ensure member business loans are compliant with NCUA regulations.
- Meet with business owners to establish account relationships and complete necessary documentation to open accounts.
- Review all loan requests and submit to lending CUSO for underwriting. Submit approved applications to the Credit Union member business loan committee when necessary.
- Maintain a working knowledge of computer software programs.
- Seek opportunities to enhance skills and value to the credit union and make suggestions for improvement.
- Develop an understanding of credit union history, organization, philosophy, and operational and lending procedures.
BENEFITS
(waiting period may apply)
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life Insurance
- Paid time off
Company's website:
Company's Facebook page:
Work Remotely: No
Job details
- $14.00 to $17.00 per hour
- Job Type: Full-time, 40 hours per week
- Number of hires for this role: 1
- Schedule: 8 hour shift (Monday to Friday)
- Physical Settings: Office
- Bonus Opportunities
Qualifications
- High school or equivalent (Preferred)
- Customer Service: 2 years (Required)
- Working in a Credit Union or Bank: 2 years (Required)
Full Job Description
The primary responsibility of the position is assist members in making loans and or establishing membership with the credit union by taking applications, processing approved applications, completing all necessary forms. Provides a variety of transaction services to members and promotes credit union products and services that would assist the financial growth of the member. May process teller transactions and balance cash drawer daily.
BENEFITS
(waiting period may apply)
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
Company's website:
Company's Facebook page:
Submit Your Resume
Carter is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, sex, age, religion, national origin, disability, veteran status or any other protected status where otherwise qualified.