Carter Credit Union believes in building relationships with our members and with our employees. We are continually seeking enthusiastic, motivated individuals to join our growing team. We offer our employees a safe environment that fosters self development, career advancement, and success within our credit union. Our ten branches are located in Springhill, Minden, Shreveport, Bossier City, Coushatta and Mansfield, Louisiana, Fort Worth, Texas and Magnolia, Arkansas. We appreciate your interest in employment at Carter Credit Union and look forward to reviewing your qualifications.
Job details
- Job Type: Full-time
- Number of hires for this role: 1
- 8 hour shift (Monday to Friday)
- Physical Settings: Office
Qualifications
- High School or equivalent (Preferred)
- Minimum 1-2 years working customer service or sales experience
- Customer Service: 2 years (Required)
Full Job Description
The Branch Concierge is responsible for managing and directing branch traffic flow, proactively engaging members, and bringing the Carter Brand to life. This role identifies service and product needs. This role acts as the first touch point and is expected to assist and provide members with their inquiries in an accurate, professional, and timely manner. The role is expected to provide members and potential members with an exceptional experience during the visit.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
(Primary or most important functions performed in this position in order of priority.)
- Manages lobby traffic as well as assisting members with ITM transactions and the internet café
- Creates an outstanding experience through great conversations with members and potential members. Greets internal and external members with prompt, efficient courteous and professional service
- Maintains the lobby area and ensures supplies are adequately stocked.
- Ensure member areas are actively utilized, functional, clean, and well organized.
- Demonstrates comprehensive knowledge of and educates members on self-serve conveniences including online banking, bill pay, ITMs, mobile deposit, etc.
- Assists members with non-lending products and services offered by Carter Credit Union. These include but not limited to checking, savings, money market, CDs, IRAs, bill pay, all gift/travel cards, safe deposit boxes and debit cards.
- Identifies member's spoken and unspoken needs. Effectively recommends appropriate products and services to meet those needs.
- Initiative to develop and apply sales and service skills
- Ability to serve as the Safe Deposit Box Custodian, handle inquires and help members access boxes
- Ability to assist members with their accounts on the lobby iPads.
- Maintains a thorough knowledge of all primary deposit and lending products and services. Cross-sell products and educate members on the use of remote services.
- Ability to assist in balancing the ITMs.
- Ability to assist with night drop deposits and vault verifications.
- Interact with diverse members and colleagues
- Work in a busy, commercial and target-driven environment
- Assist in any area as directed by supervisor
- Seek opportunities to enhance skills and value to the credit union and make suggestions for improvement.
- Have a working knowledge and understanding of CFCU’s operational policies and procedures, bylaws, organization and philosophy.
SKILLS/ABILITIES:
- Excellent verbal and written communication skills to effectively communicate in the English language; ability to exercise confidentiality and good judgement
- Excellent interpersonal skills, ability to analyze and identify member needs, and the ability to handle multiple tasks
- Willingness to be observed, coached and trained
- Ability to work effectively in a team environment'
BENEFITS
(waiting period may apply)
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life Insurance
- Paid time off
Company's website:
Company's Facebook page:
Work Remotely: No
Job details
- Salary: $13.00 - $14.50 per hour
- Job Type: part-time
Qualifications
- High School or equivalent (preferred)
- Cutomer Service: 1 year (preferred)
- Working as a bank teller: 1 year (preferred)
Full Job Description
Acts as the credit union representative and in many cases is the most familiar person on the credit union staff to the membership. Performs all transactions authorized for this position. Provides information and assistance to membership and cross sells other credit union services. Upholds Carter Credit Union Core Values with every member and employee encounter.
(Primary or most important functions performed in this position in order of priority.)
(1) Receive share and loan payments, disperse withdrawals, and handle mail transactions.
(2) Cross-sell services to membership.
(3) Respond to members’ requests for traveler’s checks, cashier checks, certificates of deposit, credit card ATM advances and other money transfer programs which the credit union offers its members.
(4) Accurately balance teller drawer daily.
(5) File documentation.
(6) Assist in any area as directed by supervisor.
(7) Seek opportunities to enhance skills and value to the credit union and make suggestions for improvement.
(8) Have a working knowledge and understanding of CCU’s operational policies and procedures, bylaws, organization and philosophy.
BENEFITS
(waiting period may apply)
- 401(k)
- Employee assistance program
- Paid time off
Company's website:
Company's Facebook page:
Ability to commute/relocate: Springhill, LA 71075: Reliably commute or planning to relocate before starting work (Preferred)
Job details
- Salary: $13.50 - $15 an hour
- Job Type: Full-time
- Number of hires for this role: 1
- Schedule: 8 hour shift (Monday to Friday)
- Physical Settings: Office
Qualifications
- High school education or equivalent. (Required)
- Credit Union or Bank: 1 year (Required)
- Customer Service: 2 years (Required)
Full Job Description
The Branch Concierge is responsible for managing and directing branch traffic flow, proactively engaging members, and bringing the Carter Brand to life. This role identifies service and product needs. This role acts as the first touch point and is expected to assist and provide members with their inquiries in an accurate, professional, and timely manner. The role is expected to provide members and potential members with an exceptional experience during the visit.
ESSENTIAL FUNCTIONS AND BASIC DUTIES (Primary or most important functions performed in this position in order of priority.)
- Manages lobby traffic as well as assisting members with ITM transactions and the internet café
- Creates an outstanding experience through great conversations with members and potential members. Greets internal and external members with prompt, efficient courteous and professional service
- Maintains the lobby area and ensures supplies are adequately stocked.
- Ensure member areas are actively utilized, functional, clean, and well organized.
- Demonstrates comprehensive knowledge of and educates members on self-serve conveniences including online banking, bill pay, ITMs, mobile deposit, etc.
- Assists members with non-lending products and services offered by Carter Credit Union. These include but not limited to checking, savings, money market, CDs, IRAs, bill pay, all gift/travel cards, safe deposit boxes and debit cards.
- Identifies member's spoken and unspoken needs. Effectively recommends appropriate products and services to meet those needs.
- Initiative to develop and apply sales and service skills
- Ability to serve as the Safe Deposit Box Custodian, handle inquires and help members access boxes
- Ability to assist members with their accounts on the lobby iPads.
- Maintains a thorough knowledge of all primary deposit and lending products and services. Cross-sell products and educate members on the use of remote services.
- Ability to assist in balancing the ITMs.
- Ability to assist with night drop deposits and vault verifications.
- Interact with diverse members and colleagues
- Work in a busy, commercial and target-driven environment
- Assist in any area as directed by supervisor
- Seek opportunities to enhance skills and value to the credit union and make suggestions for improvement.
- Have a working knowledge and understanding of CFCU’s operational policies and procedures, bylaws, organization and philosophy.
SKILLS/ABILITIES:
- Excellent verbal and written communication skills to effectively communicate in the English language; ability to exercise confidentiality and good judgement
- Excellent interpersonal skills, ability to analyze and identify member needs, and the ability to handle multiple tasks
- Willingness to be observed, coached and trained
Ability to work effectively in a team environment.
BENEFITS
(waiting period may apply)
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
Company's website:
Company's Facebook page:
Job details
- Salary: $14 to $15 an hour
- Job Type: Full-time
- 8 hour shift
- Monday thru Friday
- Weekend availability
Qualifications
- High school or equivalent (preferred)
- Banking: 2 years (required)
- Customer Service: 1 year (required)
- Call Center: 1 year (required)
Full Job Description
This position is the primary phone contact a member has with the credit union. This position answers inquiries by phone and may assist in the opening of an account, through the various services offered by the credit union, as well as closing of accounts. This position is responsible for cross-selling the many services the credit union offers and thus facilitates the credit union becoming the member’s primary financial institution. When problems or questions arise, this position is responsible for initiating resolution.
BENEFITS
(waiting period may apply)
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
Company's website: cartercu.org
Company's Facebook page:
Work Remotely: No
Submit Your Resume
Carter is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, sex, age, religion, national origin, disability, veteran status or any other protected status where otherwise qualified.