Skip to main content

Careers

Carter Credit Union believes in building relationships with our members and with our employees. We are continually seeking enthusiastic, motivated individuals to join our growing team. We offer our employees a safe environment that fosters self development, career advancement, and success within our credit union. Our ten branches are located in Springhill, Minden, Shreveport, Bossier City, Coushatta and Mansfield, Louisiana, Fort Worth, Texas and Magnolia, Arkansas. We appreciate your interest in employment at Carter Credit Union and look forward to reviewing your qualifications.

Job details

  • $13.00- $15.50 per hour
  • Job Type: Full-time
  • Number of hires for this role: 1

Qualifications

  • Lending: 2 years (preferred)
  • Title Clerk: 2 years (preferred)

Job Description 

Title clerks prepare and process title documents to transfer ownership of property, typically vehicles or other consumer moveable collateral. Title clerks work in office environment. Some travel may be required for this job, as title clerks may hand-deliver documents to customers and government facilities.

Essential Functions and Basic Duties

  • Assumes responsibility for the effective performance of all assigned clerical and support functions.
  • Prepare tax and title documents to transfer ownership of property
  • Submit title documents to the appropriate government office, such as the Department of Motor Vehicles or the County Clerk’s Office
  • Verify that funds have been collected on loans before processing titles and verify any amount of money still owed.
  • Ensure that all information is accurate and double-check important data such as VINs, names and addresses.
  • Answer incoming phone calls and route calls to appropriate person within the office
  • Perform general clerical tasks such as filing, data entry and copying
  • Keep work areas clean and organized to maintain a professional appearance at all times
  • Process and mail document to appropriate agencies. At times, t his may require travel outside the office to hand-deliver documents.
  • Assists and replaces area staff as needed.
  • Keeps management informed of area activities and of any significant problems.
  • Responsible for adhering to compliance laws, regulations, and established Carter CU policies and procedures, including BSA and Anti-Money Laundering.
  • Seek opportunities to enhance skills and value to the credit union and make suggestions for improvements.
  • Have a working knowledge and understanding of Carter Federal Credit Union’s operational policies and procedures, by-laws, organization and philosophy.

BENEFITS

(waiting period may apply)

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Paid time off

Company's website:

  • carterfcu.org

Company's Facebook page:

Job details

  • Job Type: Full-time
  • Salary: $14 - $15 per hour
  • Number of hires for this role: 1
  • 8 hour shift (Monday to Friday)
  • Physical Settings: Office 

Qualifications

  • High School or equivalent (Preferred)
  • Working in a bank or credit union: 1 year (Required)
  • Customer Service: 2 years (Required)

Full Job Description

The Branch Concierge is responsible for managing and directing branch traffic flow, proactively engaging members, and bringing the Carter Brand to life. This role identifies service and product needs. This role acts as the first touch point and is expected to assist and provide members with their inquiries in an accurate, professional, and timely manner. The role is expected to provide members and potential members with an exceptional experience during the visit.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

(Primary or most important functions performed in this position in order of priority.)

  • Manages lobby traffic as well as assisting members with ITM transactions and the internet cafĂ©
  • Creates an outstanding experience through great conversations with members and potential members. Greets internal and external members with prompt, efficient courteous and professional service
  • Maintains the lobby area and ensures supplies are adequately stocked.
  • Ensure member areas are actively utilized, functional, clean, and well organized.
  • Demonstrates comprehensive knowledge of and educates members on self-serve conveniences including online banking, bill pay, ITMs, mobile deposit, etc.
  • Assists members with non-lending products and services offered by Carter Credit Union. These include but not limited to checking, savings, money market, CDs, IRAs, bill pay, all gift/travel cards, safe deposit boxes and debit cards.
  • Identifies member's spoken and unspoken needs. Effectively recommends appropriate products and services to meet those needs.
  • Initiative to develop and apply sales and service skills
  • Ability to serve as the Safe Deposit Box Custodian, handle inquires and help members access boxes
  • Ability to assist members with their accounts on the lobby iPads.
  • Maintains a thorough knowledge of all primary deposit and lending products and services. Cross-sell products and educate members on the use of remote services.
  • Ability to assist in balancing the ITMs.
  • Ability to assist with night drop deposits and vault verifications.
  • Interact with diverse members and colleagues
  • Work in a busy, commercial and target-driven environment
  • Assist in any area as directed by supervisor
  • Seek opportunities to enhance skills and value to the credit union and make suggestions for improvement.
  • Have a working knowledge and understanding of CFCU’s operational policies and procedures, bylaws, organization and philosophy.

SKILLS/ABILITIES:

  • Excellent verbal and written communication skills to effectively communicate in the English language; ability to exercise confidentiality and good judgement
  • Excellent interpersonal skills, ability to analyze and identify member needs, and the ability to handle multiple tasks
  • Willingness to be observed, coached and trained
  • Ability to work effectively in a team environment'

BENEFITS

(waiting period may apply)

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life Insurance
  • Paid time off

Company's website:

  • cartercu.org

Company's Facebook page:

Work Remotely: No

Submit Your Resume

Carter is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, sex, age, religion, national origin, disability, veteran status or any other protected status where otherwise qualified.