Carter Credit Union believes in building relationships with our members and with our employees. We are continually seeking enthusiastic, motivated individuals to join our growing team. We offer our employees a safe environment that fosters self development, career advancement, and success within our credit union. Our ten branches are located in Springhill, Minden, Shreveport, Bossier City, Coushatta and Mansfield, Louisiana, Fort Worth, Texas and Magnolia, Arkansas. We appreciate your interest in employment at Carter Credit Union and look forward to reviewing your qualifications.
Job details
- Salary: $17.00 to $20.00 an hour
- Job Type: Full-time
- 8 hour shift
- Monday thru Friday
Full Job Description
This position is the primary contact a member has with the credit union. This contact may be by phone, in person or through interactive teller machine technology. ITM Agent will provide engaging member centric service to our members virtually, via video. The bilingual ITM Agent will assist members with financial transactions, providing member support via telephone, and email, resolving account and loan-related issues as needed, identifying and making sales referrals and assisting members in enrolling in and/or ordering various credit union products and services. When problems or questions arise, this position is responsible for initiating resolution. The ITM Agent effectively assists members via ITMs located at multiple locations. This position takes complete ownership of the members needs while meeting the credit unions standards.
The ideal applicant must have the ability to read, write and speak English and Spanish proficiently.
This position will be located in Ft. Worth, Texas.
BENEFITS
(waiting period may apply)
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
Work Remotely: No
Job details
- Salary: $5 to $17 an hour
- Job Type: Part-time
- Number of hires for this role: 1
- Physical Settings: Office
Position Purpose
Acts as the credit union representative and in many cases is the most familiar person on the credit union staff to the membership. Performs all transactions authorized for this position. Provides information and assistance to membership and cross sells other credit union services. Upholds Carter Credit Union Core Values with every member and employee encounter.
KEY RESPONSIBILITIES
(1) Receive share and loan payments, disperse withdrawals, and handle mail transactions.
(2) Cross-sell services to membership.
(3) Respond to members’ requests for traveler’s checks, cashier checks, certificates of deposit, credit card ATM advances and other money transfer programs which the credit union offers its members.
(4) Accurately balance teller drawer daily.
(5) File documentation.
(6) Assist in any area as directed by supervisor.
(7) Seek opportunities to enhance skills and value to the credit union and make suggestions for improvement.
(8) Have a working knowledge and understanding of CCU’s operational policies and procedures, bylaws, organization and philosophy.
QUALIFICATIONS and EXPERIENCE
- High school diploma or certificate (required)
- Customer service: 1 year (preferred)
- Working as a bank teller: 1 year (preferred)
BENEFITS
(waiting period may apply)
- 401(k)
- Employee assistance program
- Paid time off
Submit Your Resume
Carter is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, sex, age, religion, national origin, disability, veteran status or any other protected status where otherwise qualified.