Please read the following information carefully to be certain you are prepared for this temporary account access interruption, and what to expect when service resumes.
Transition Checklist
| Service |
Thursday, June 27th |
Friday, June 28th |
Saturday, June 29th and Sunday, June 30th |
Monday, July 1st |
| Branch |
Open as normal |
Closed |
Closed: Please text us at (318) 864-9966 for Operations Support. |
Will open at 10:00 AM |
| Debit Cards |
Piney Hills Debit Cards will continue to work |
Piney Hills Debit Cards will continue to work |
Start using new Carter Credit Union Debit Card |
Piney Hills Debit Card will be deactivated |
| Online Banking |
N/A |
N/A |
Can register for Carter's Online Banking |
|
| Carter Connect 24 (Audio Banking) |
N/A |
N/A |
N/A |
Will be Available |
Please note the transition dates on your calendar:
The transition to Carter Credit Union’s system will begin on Thursday, June 27, 2024 at 5:00 P.M. and will continue through Monday, July 1, 2024 at 10:00 A.M.
Take care of special transactions before the transition dates:
The Piney Hills Branch will be closed on Friday, June 28, 2024. Please visit the branch prior to the closure for any special in-branch transactions. Please continue to use your Piney Hills Federal Debit Card through Friday, June 28, 2024. You may start using your Carter Credit Union Debit Card on Saturday, June 29, 2024. Your Piney Hills Debit Card will be deactivated on Monday, July 1, 2024.
We understand that this change will come with some temporary inconveniences and delays. In the days leading up to – and following – the transition, we ask for your patience as we expect to receive higher-than-normal telephone calls and inquiries. If you have any questions regarding this system transition, please contact a Carter representative at (318) 382-4419 or text us at (318) 864-9966.
Updated Terms and Conditions
FAQs
Frequently Asked Questions About the Transition
Yes, the Piney Hills branch will be closed on Friday, June 28, 2024, and will reopen at 10:00 A.M. on Monday, July 1, 2024.
You can register for Online and Mobile Banking on Saturday, June 29, 2024. Please use this link to register. You must have an email on file prior to registering. For issues or help with registering you can text us at (318)864-9966.
https://hb.cartercu.org/Registration
Members will need to continue using their Piney Hill Debit Card through Friday, June 28, 2024. On Saturday, June 29th, members can then transition over to their new Carter Credit Union debit card. Your new Carter Credit Union debit card will be mailed to you in June 2024, but will not be available for use until Saturday, June 29, 2024. If you have lost or misplaced your new Carter debit card you can visit the Piney Hills Branch on Monday, July 1, 2024 for instant issue of a new card.
Yes, your current checks will continue to process normally until December 1, 2024. Please plan to bring in your old books to the Piney Hills Branch and we will order you complimentary replacement books. If you order checks from third parties such as checks.com, please reach out to confirm the correct routing and account information.
Yes, any ACH automatic deposits or automatic withdrawals you currently have set up will process as normal. Any new direct deposits will need to use Carter’s routing number, 311175983, and if you received a new account number this information will also need to be provided.
All loan payments will process as normal.
No, but you may request your account history anytime.
Most member numbers will remain the same. There are a few members whose member numbers will change, and we will reach out to those individuals directly.
Yes, you can view these on Carter’s Online Banking platform, monthly statement, or contact a Carter representative for assistance.
If you have any questions regarding this system transition please contact a Carter representative at (318) 382-4419 or text us at (318) 864-9966.
Carter Connect24 is a FREE service to all Carter Credit Union members. Connect 24 allows members access to their accounts 24/7 from any touchtone phone. Visit these instructions to register your account on Friday, September 1, 2023. https://www.cartercu.org/Documents/Connect24-User-Guide.pdf
This service allows you to:
- Check your account balance
- Verify cleared checks and debit transactions
- Check deposits and withdrawals
- Make loan payments from existing Carter accounts
- Transfer between existing Carter accounts
- Obtain recent account activity
- Plus much more!
Carter Members have access to over 55,000 ATMs nationwide through the All Point Network. Visit www.allpointnetwork.com to see all available ATM locations.
All Carter members have the benefit of doing business at credit unions across the country through Shared Branching. This benefit allows you to transact your credit union business at any credit union nationwide that is a member of a Credit Union Service Center. A Service Center is a network of offices shared by many credit unions. https://co-opcreditunions.org/locator/?ref=co-opsharedbranch.org&sc=1